Effective Date: 01/01/2023

At HydroStorm Equipment, we stand behind the quality of our products and are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our return policy below for details on how to return your item.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The product must be unused, in its original packaging, and in the same condition that you received it.
  • Returns must be initiated within 30 days from the date of delivery.
  • Proof of purchase (order confirmation, receipt, or invoice) must be provided.

Please note that custom or special-order items are non-returnable unless defective or damaged upon arrival.

2. Non-Returnable Items

The following items are not eligible for return:

  • Used equipment or machinery
  • Items not in their original condition
  • Custom-made products
  • Items returned after 30 days
  • Gift cards
  • Clearance or final sale items

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at [email protected] or call [Insert Phone Number] with your order details and the reason for the return.
  2. Approval: Once your return request is reviewed, we will provide you with a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.
  3. Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping method and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Shipping Address for Returns:
HydroStorm Equipment
514 Kaskaskia Rd
Marquette Heights, IL 61554

4. Refunds

Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Please note the following refund details:

  • Restocking Fee: A restocking fee of up to 15% may be applied to certain returned items to cover inspection and repackaging costs.
  • Shipping Costs: Original shipping costs are non-refundable.
  • Late or Missing Refunds: If you haven’t received a refund after the specified time, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [Insert Contact Email].

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective product for the same item, please contact us at [Insert Contact Email] or call [Insert Phone Number] for further assistance.

6. Damaged or Defective Items

If your equipment arrives damaged or defective, please notify us within 5 days of delivery. We will arrange for a replacement or provide a full refund, including return shipping costs.

7. Warranty Claims

For products covered by a manufacturer’s warranty, please refer to the warranty terms for instructions on submitting a claim. HydroStorm Equipment offers warranty support for all products we sell. Please contact us if you need assistance with a warranty claim.

8. Contact Information

For questions regarding your return or to initiate a return request, please contact us:

HydroStorm Equipment
[Phone Number]
[email protected]